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Mentor

Youtube app not working for rented content

I purchased a black NowTV box the other day for our kitchen TV (we also have a white box for our TV in the lounge -it's a 5yr old vs teenager thing!!)

I rented a movie from Youtube but it isnt' working on either TV, but is working on my laptop.

All other Youtube content works fine on both TVs but rented content either has no picture and just sound or no sound and just picture (with loud crack sounds once in a while)! I only tried them one at a time after closing the app on the other one first.

I tried switching everything off and trying again but this time it doesn't even just play the picture with no sound, it says 'loading' and doesn;t get further than that.

Is this a Youtube issue? or a NowTV box issue? and how do I fix it?

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23 Replies
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Advocate

YouTube App: Purchased films not playing/audio only

Hello,

 

I bought a Now TV black box recently and for the most part it's great.

 

I occasionally buy films from the Google Play store, which can then usually be accessed via YouTube in the Purchased section of my profile.

 

When I choose a film to watch the first few seconds, maybe up to the minute mark, play fine, then the picture will disappear and a multicoloured static will emerge, the audio usually continues fine, it's just the picture that goes and is not recoverable.

 

I've tried multiple films, tried stopping, restarting, jumping forward & back along with restarting the box, moving the box closer to the router and nothing helps.

Note that this only happens to purchased content, normal YouTube videos play fine, as do all other apps...

 

Any ideas?

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Legend 5
Legend 5

Re: YouTube App: Purchased films not playing/audio only

@CBLW


Wasn't even aware that you could play your Google Play purchased content via the YouTube app on the NowTV box.

 

Suppose you learn something new everyday on these forums.

 

Sorry i can't help with your problem however.

 

 

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NOW TV Team (Retired)

Re: YouTube App: Purchased films not playing/audio only

Hi @CBLW

 

Thanks for getting in touch with us. I'm sorry to hear you're having issues with the Youtube app.

 

We're able to suggest a hard reset of the box using the pin hole button on the back.

 

However, as this is a 3rd party app, you will be best suited contacting Youtube directly.

 

Thanks,

 

Rob

NOW TV Team

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Elite

Re: YouTube App: Purchased films not playing/audio only

I had no idea about that little quirk of the YouTube app.  I stream Google Play video using either Chromecast or the Google Play Video LG app.

 

 

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.

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Elite 2

Re: Youtube app not working for rented content

Hi @kmlgreen,

 

Apologies for the late reply.

 

We have no control over 3rd party apps like YouTube. 

Other than recommending you try a HARD RESET, please contact YouTube who will be happy to look into this for you.

 

Thanks,

 

Rich

The NOW TV Team

 

 

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Mentor

Re: Youtube app not working for rented content

I was just about to post about the same issue. I can get all my purchases on youtube apps on ee tv box but not on either nowtv box. I get picture with no sound.

 

Affects all rentals via google play. 

 

podman

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Advocate

Re: YouTube App: Purchased films not playing/audio only

I'm having the exact same problem - did you figure out a way to solve it in the end?

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NOW TV Team
NOW TV Team

Re: YouTube App: Purchased films not playing/audio only


@Benecke1980 wrote:

I'm having the exact same problem - did you figure out a way to solve it in the end?


@Benecke1980

 

Hi

 

Welcome to the forum

 

Best advise would be to contact Youtube directly as this is being caused by an issue on their end

 

Thanks

Aaron

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Advocate

Re: Youtube app not working for rented content

Bump. Having this exact problem. Any solution for a fix? This happens on both my old white box and a new smart now tv box

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