04-12-2016 24:14
04-12-2016 8:09
Hi @Anonymous User not sure why the person you spoke to said that they could not help. Codes need to be entered in Capitals. It is possible you’ve entered the code incorrectly
It’s easy to mistype letters and numbers that look similar. Make sure you enter the code exactly as it appears on your voucher or gift card, and look out for these common errors:
5S (Number 5, and letter S)
0O (Number 0, and letter O)
9g (Number 9, and letter G)
1ilL (Number 1, lower-case i, lower-case I and capital letter L)
If you are still certain that the code is correct. Pop on to chat and they can help apply it. Please note you can only apply a pass within the last 30 days of your current pass. If still not working go back on to chat, give them the code and ask them to check it. If it is correct ask them to apply it for you.