08-02-2016 21:44
I paid for a Entertainment monthly pass and my daugther has been watchly on her ipad. I logged onto my LG TV and it is asking for my voucher? Do I have to buy again even though the month is not up?
09-02-2016 16:06
09-02-2016 16:00
Hi @Anonymous User
If it says 26th then it means there's a pass on the account. Click on a piece of content and it should automatically play that content. Can you try on other devices to see if you have issues on them also. As mentioned by @SeeMoreDigital you won't need a voucher code as you have a pass already on the account.
Cheers
Ranj
NOW TV Team
09-02-2016 16:07
09-02-2016 16:18
No...
You simply launch the NOW TV app on your LG television and enter the exact same 'username' and 'password' as you did for the two iPads...
09-02-2016 16:22
09-02-2016 16:28
@Anonymous User wrote:
I have done that and it will not let me past a screen that says to apply the voucher in my account - catch 22
Okay... So when you log into Now TV using your LG television and visit 'My Account'. Who does it say "you're signed in as...". And what does it say directly under the 'Entertainment Month Pass'?
09-02-2016 16:46
09-02-2016 16:56
@Anonymous User wrote:
It's says You're signed in as "My Username"
And in My Account against Entertainment Month Pass it says
"Start Watching" ....
So...
You should be able to navigate to some content (within the 'Entertainment' section) on your LG television, select it and play it.
If this does not work I suggest you log yourself out of your Now TV account on the LG television. Re-boot the television. Re-launch the Now TV app and log yourself back into the account...
09-02-2016 17:02
09-02-2016 17:11
Nice one