Unknown error page on xbox one

[Anonymous User]

I’ve just signed up and paid for nowtv, however I’ve tried watching something and it constantly comes up with unknown page error, it’s really frustrating! 

How do I fix this? 

Anyone else having this problem? 

[Tony-D]

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@Anonymous User wrote:

I’ve just signed up and paid for nowtv, however I’ve tried watching something and it constantly comes up with unknown page error, it’s really frustrating! 

How do I fix this? 

Anyone else having this problem? 

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Hi @Anonymous User You may have to uninstall the app, turn your broadband and Xbox off the turn the Xbox on again, then the broadband and reinstall the app. Should solve your issue 🙂

[Anonymous User]

I did the steps and it still doesn't work

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@Tony-D wrote:

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@Anonymous User wrote:

I’ve just signed up and paid for nowtv, however I’ve tried watching something and it constantly comes up with unknown page error, it’s really frustrating! 

How do I fix this? 

Anyone else having this problem? 

---

Hi @Anonymous User You may have to uninstall the app, turn your broadband and Xbox off the turn the Xbox on again, then the broadband and reinstall the app. Should solve your issue 🙂

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[Anonymous User]

I did that and it still doesn't work

[Anonymous User]

I have had same issue and nothing fixes it. Come on NowTV. Got an xbox where it’s easier to have all my apps in one place and now I have to use a PC to watch NowTV 😞

[Ipolo]

I had something like this happen a couple years ago. I removed the Xbox from my device list and then added it back to the list by logging back in on the app and playing a programme which sorted it for me.

If you don’t have any device changes left for this month you’ll need to contact support for more changes.

Hope this helps.

[gavs82008]

@Anonymous User 

Follow the sound advice from @Ipolo 

Worst case contact Now TV via Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint