Titles are currently unavailable

[Anonymous User]

There are no titles under movies even though I have a pass. It says “these titles are currently unavailable”

Anyone know how to get them back. I can’t find anything to suggest it’s a planned outage 

[schnapps]

Hi @Anonymous User 

What playback device are you using that is not showing the NowTV movies ?

[Anonymous User]

Just a now tv box. It’s working for everything else. Just movies are unavailable 

[schnapps]

Hi @Anonymous User 

My NowTV box seems to be fine at the moment with regards to movies, where i have Star Wars playing in the background.

Which version of the NowTV Box are you using, white, black, Freeview Smart or 4K Smart ?

If you are using a Freeview Smart Box and the time is incorrect (ie one hour behind UK time), then go into the box menu settings and has a temporary work around select Ireland has a time zone.

Should the time be correct on the NowTV box then maybe try in this order, steps 1, 6 and finally 2 on this linked help article.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

[Anonymous User]

It’s a white one. I don’t think it’s a box issue as everything else works. I can also watch films in my “my tv” section. 

[schnapps]

Hi @Anonymous User 

Haven't used the older NowTV white box in a few years, so i won't be able to check my end if it's effecting all white boxes or just your box.

Perhaps somebody on the forum who still uses an older white box can confirm either way if they still see Cinema content on it or not on their white box ?

In the meantime see if trying my suggestion on my previous post makes any difference even if everything else is running OK on your white box (At the moment don't bother with the factory reset on Step 2 on my posted link)

[schnapps]

Hi @Anonymous User 

Seems like somebody else over on the NowTV Twitter Help section is encountering the same problem as you (unless this is also you).

According to the NowTV Tweet reply they are suggesting a factory reset of the device (see screen shot below).

[Anonymous User]

This happening to me also is anyone from nowt going to tell us why?

[Anonymous User]

I have this message too. I’ve sent now tv a message via twitter but I’m still waiting for a reply. I have a white tv box (if that matters) Has anyone tried a factory reset? 

[Anonymous User]

I’ve been onto now tv chat and was advised to do a factory reset, DON’T do this (it didn’t make any difference). When this didn’t work I was told the white tv box will not get any more updates and to get new updates I should replace my device with a new tv stick or smart box.

[Anonymous User]

I have downloaded the Now TV app on to my phone so I can see all the missing content on there. I just choose a movie and add it to my watch list via the phone. Mine is also a white box. 

[Anonymous User]

This has happened to mine too. I’d also like to know how to get them back.