12-10-2015 24:30
Hello
My white nowTV box will not load random TED videos
It gets to the loading/retrieving bar but does not progress
some videos do work but some like
http://www.ted.com/talks/emilie_wapnick_why_some_of_us_don_t_have_one_true_calling
do not.
I have reset my router
I have reset my Roku box
I have factory reset my Roku box and re entered my details
it all works but random videos on TED do not...
I have checked the videos on a computer and they work fine so it shouldn't be a problem at source unless it is linked to a stream that TED servers give to nowTV
Any help would be greatly appreciated as it is the only fault I have come across in over a year
normally it is perfect, including the TED stream
Thanks for your time.
13-10-2015 13:59
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm afraid you will need to get in touch with the TED developers to provide you with more information.
They will be able to look into this further for you.
Sorry for any inconvenience this may have caused.
Karl
NOW TV Team