15-06-2015 17:45
I noticed someone else had this problem but since the issue appears to affect specific episodes I thought a new thread was necessary.
I am trying to watch the Game of Thrones Season 5 finale and the sound is stuttering from the start. I also had this problem with the True Detective finale and as a result was unable to finish watching it as the stuttering kicked in the last 10 minutes of the episode - sure does kill the tension.
I know it's been fixed since, but this occured when I was trying to watch True Detective episode 2 as well and these are the only two programmes I've even watched. Why is this such a recurring problem?
15-01-2016 18:37
HI @Anonymous User
I'm truly sorry for the problems you've experienced.
Can you tell us which device you're using so we can replicate the issue and get it reported to our content team.
Thanks,
Rich
The NOW TV Team
15-01-2016 22:22
It's the Roku 3 and the Now TV Box and it seems to be in the same places in each of the episodes I've watched so far.
16-01-2016 14:21
Hi @Anonymous User
Thanks for posting back, sorry for this. apologies for all the questions but can you let me know where in each episode the issue appears?
Cheers
Ranj
NOW TV Team
16-01-2016 18:44
21-01-2016 11:52
Hi @Anonymous User,
Thanks for that information.
I've raised this to the content team and it's being looked into, hopefully we'll have this fixed ASAP.
Thanks
Simon
NOW TV Team
15-02-2016 21:57
This has been happening on my PS4 since last year.
It's happened on all of Desperate Housewives (whilst that was hosted - every season), all of Greys Anatomy, and all of Season 5 of the walking dead tonight.
I don't believe it's a content issue as it happens on far too many TV shows, it seems to be an app issue or streaming/server issue, both of which definitely cannot be traced to my house due to my internet being 68mbps download when this happens (and no, definitely not a wireless issue, I'm cabled up).
Regardless, I hope you guys can get to the bottom of it. It's irritating when you miss chunks of dialogue due to the stuttering, when it doesn't happen at all to the video.
Look forward to your reply,
Dan
16-02-2016 11:52
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been having issues with sound too.
Are you able to give us some specific examples of episodes or has it been series wide for you?
With more information we'll be able to look into this further for you.
Thanks
Rob
NOW TV Team
16-02-2016 12:05
17-02-2016 16:47
Hi @Anonymous User,
Thanks for getting back in touch and letting us know.
We are going to get this looked into further and try replicating this issue on our PS4, with the episodes of Talking Dead that you have stated.
I do apologise for any inconvenience this has caused. Have you tried clearing any saved data you have for the NOW TV app after you had uninstalled it?
Thanks,
Karl
NOW TV Team
20-09-2015 13:36