Hi @Anonymous User @Verfeld
I have just checked these two movies out myself and can concur that there is an issue at NowTV's end somewhere on their delivery system when using my NowTV box.
@Jason-Cof the NowTV Team - This is three popular movies now since the weekend that has no sound (the two films identified in this thread plus Ready Player One on another thread).
Can you contact your NowTV responsible Dept to get these movies fixed ASAP.
Can you also add Monsters Inc to the list of movies having no sound reported here which needs sorting out.
I didn't look before posting and could have added to your thread! I've just emailed the Help Dept.... found I have had more success doing that in the past with problems, fingers crossed this gets sorted.
It’s all stereo unless you have one of the new Boost Passes, and elect Dolby Digital, Dolby Digital Plus, or DTS.
And with a Stick, choosing Dolby Digital still only gets you stereo, though it does get you 5.1 on an embedded app.
Can’t answer for what happens choosing plain Dolby Digital on a box, but I would guess it does only stereo, same as the Sticks.
Choosing DD+ on a device that only supports DD gets you silence, though the standard says it should drop to DD; it doesn’t.
Hi @Anonymous User
This would suggest to me that you have a HDMI audio handshake issue between your nowtv device and your television.
I would firstly try switching the power off at the mains outlet to both your TV and nowtv player.
If that doesn't work try a different HDMI port on your TV where i am assuming the nowtv player is an external device such has a box or stick.