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mrphillips1830
Advocate

Permission Denied

Hi there,

 

Trying to watch Grey's Anatomy: Season 13, Episode 1 but it is giving the message "Permission Denied". However, the second episode and onwards are all working.

 

Any ideas how I can fix this?

 

Thanks.

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3 Replies
SeeMoreDigital Legend 5
Legend 5

Re: Permission Denied

Hi and welcome to the forum @mrphillips1830,

 

That's most odd...

 

In order to get the 'ball rolling' can you please confirm the make and model number of the device you're using to access and play NOW TV content?

[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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mrphillips1830
Advocate

Re: Permission Denied

Thank you for such a prompt reply.

I am using Apple TV - 3rd Gen.

 

Thanks.

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Andy Legend 5
Legend 5

Re: Permission Denied

@mrphillips1830

 

Unfortunately episode 1 has already expired. Season 13 is on 30 day catch-up so each episode will only be available for 30 days from broadcast before leaving, which is why episode 1 has left and episode 2 will leave in a couple of days. Rather than the reference to the episode disappearing as well it looks like it's remained but has nothing to point to, hence the error. 

 

Unfortunately there's no way to watch that episode now, so you'll need to skip it and go onto episode 2 or wait for the whole season to appear as a boxset sometime in the future.

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