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Anonymous User
Not applicable

Password incorrect, but it's correct

keeps saying password incorrect, so change it, then it says new password is incorrect. help please.. begining to regret having this if i cant even log in!

Legend 5
Legend 5

What device are you using. Make sure you are using Sky ID and password. If now box, click show password makes it easier to double check have not clicked anything twice.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

iphone 6s plus

im using the only username and password i was given

im not stupid, i know it's correct because it works on my macbook on Chrome, just not my iPhone which is what I need it to work from so that I can use ChromeCast


Anonymous User
Not applicable

Hi @Anonymous User


Sorry to hear that your having some issues with your password.


As @4268 has mentioned please make sure that you are using your username and when entering your password please make sure that this is entered exactly as set up as it is case sensitiave.


Also make sure that your iPhone is not modified in any way including the Internet connection as some customer modify the location to point outwith the UK.


If you have tried this please reset your password again by using this link.