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Anonymous User
Not applicable

‎16-05-2016 21:42

Option to cancel entertainment package wont load

Can anybody help please?

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4 REPLIES 4
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Legend 5
Legend 5

‎16-05-2016 21:55

What device are you using to access the 'cancel' area of your account?

0
Anonymous User
Not applicable

‎16-05-2016 22:10

Samsung Galaxy s6
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Legend 5
Legend 5

‎17-05-2016 8:41

In response to Anonymous User's comment
@Anonymous User wrote:
Samsung Galaxy s6

Unfortunately the web browsers on many mobile devices have not been designed to display active sub-windows (ie: windows within windows).

 

Meaning, in order to cancel your NOW TV subscription or contact a NOW TV team member on 'live chat' you need to use a more sophisticated device, such as Windows or Mac computer. 

 

 

Cheers

Anonymous User
Not applicable

‎17-05-2016 17:42

Hi @Anonymous User

 

Thanks for getting in touch. I'm sorry to hear you've been having issues with your pass.

 

Worry not! I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

 

Thanks

 

Rob

NOW TV Team

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