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Anonymous User
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OUT OF SYNC/DELAYED SOUND ???

This is the third time I have tried to reinstall NowTV and the third time it's not working. The episodes (particularly RuPaul's Drag Race) take forever to load and when they eventually do, the sound is out of sync and delayed - it is extremely irritating when watching. 

Does anyone know how to fix this??? I've tried to delete the player, reinstall, restart my laptop, delete my account etc etc ... help!! What else can I do? 

Thanks! Smiley Embarassed

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

It isn't any of your devices it's the service itself. I've had sound issues for over a week with Drag Race, Criminal Minds, The Wire and Black Panther. I sent in a complaint about 3 days ago and asked when this issue would be fixed but I've yet to hear anything back. 

If you check the 'no sound' tag on the community you'll see many people are having the same problem.

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

It isn't any of your devices it's the service itself. I've had sound issues for over a week with Drag Race, Criminal Minds, The Wire and Black Panther. I sent in a complaint about 3 days ago and asked when this issue would be fixed but I've yet to hear anything back. 

If you check the 'no sound' tag on the community you'll see many people are having the same problem.

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

Ah I see! Well that is rather annoying considering we pay for this ... Thank you for your reply! Hopefully they'll fix it soon!

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

Yep me as well...Sheffield. .

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

well that was a 2018 thread and can't find a new one, so YES it's happening to me....

"Glad" it's not just me....

confirmed it's at least 3 shows.

 

This is on my Stick - works ok on my tablet.

 

(can this be marked as unresolved?? or start a new thread? anyone else find this NowTV community site incredibly slow to load?!)

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

OK, 

 

All sorted... Turned out it was on my chromecast too.. ! 

Very odd not sure how that would work , even when I turned the speakers off.

 

Anyway .... Turn everything off... Router, speakers, now, chromecast, TV... And back on...

Sorted. 

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Anonymous User
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Re: OUT OF SYNC/DELAYED SOUND ???

yes, restarting every device indeed works, however, I can’t do this every time the sound doesn’t sync.

 

Very frustrating indeed to the point I have now stopped using NOW TV.

 

very disappointing!

 

 

 

 

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Maria
Newbie

Re: OUT OF SYNC/DELAYED SOUND ???

Have you tried changing your audio settings to stereo? The same happened to us on Netflix and it only occurs with Dolby 5.1. Changing the audio settings sorted it. 

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dixnow
Advocate

Re: OUT OF SYNC/DELAYED SOUND ???

I had a stick stuttering sound problem which was solved by doing a 'Factory Reset'

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golffinder
Scholar

Re: OUT OF SYNC/DELAYED SOUND ???

I'm also getting this, sync is out by miles, watching the darts the commentary is over the top of the adverts, cAn some either sort to out! And or fire the person in charge of audio! It's especially unbelievable when I've upgraded to full hb boost and sound is way out!

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