16-01-2017 20:28
16-01-2017 20:39
Hi @Anonymous User,
Can you confirm the make and model of device you're using to access and play NOW TV content? Along with how it's connected to the internet?
A couple of days ago I used my NOW TV 'smart' box to play Ep2 S14 of NCIS (on Fox) and it worked and looked perfectly fine...
Cheers
16-01-2017 22:05
17-01-2017 12:55
@Anonymous User wrote:
Hi, yes it's a black now tv box. And it's connected wirelessly to the WiFi
Hi Ally,
Have you tried this step yet?
Home x5
Rewind x3
Fast Forward x2
You’ll see a screen with various bitrate options. Just select ‘Automatic’ and try watching your programme again.
Or has it gotten better since your last post?
Thanks
Tony
17-01-2017 20:35
18-01-2017 11:01
@Anonymous User wrote:
No it's got worse. I can't watch anything live on now tv. It plays for about 30 secs, then buffers, then plays another 30 secs and buffers. Tried watching something on iPlayer 8 mins of programme took 20 mins to watch, as it just kept buffering. Really getting fed up with the constant issues
@Anonymous User
Hi
Have you tried the steps @Tony-D has mentioned?
Could you also try checking for updates it is similar steps
Home x5
Fast Forward x3
Rewind x2
Thanks
Aaron
27-01-2017 21:05
Tried all of these options. Software is up to date. It's on automatic. Reset the box and the WiFi router . And still can't watch anything live or on catch up, just buffers every few seconds.