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Anonymous User
Not applicable
‎31-08-2019 18:04

Mobile month pass.

I bought the mobile month pass not knowing that I couldn't cast to my Chromecast. I have now cancelled this pass and bought a week pass so I can cast the Liverpool game. Any way I can completely stop the month pass and activate the week one?

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1 Reply
schnapps
Legend 5
Legend 5
‎31-08-2019 18:13

Hi @Anonymous User 

 

You should be able to run the one week sports pass in conjunction with the month mobile pass.

 

Have a read of this.

 

https://help.nowtv.com/article/sky-sports-day-week-month-pass

 

If you are seeking a refund for the mobile pass, then firstly cancel the pass by going to My Account > Passes & Vouchers whilst logged in on here and follow all the steps on screen (approx 4 steps) to cancel the mobile pass.

 

Then pop over to live chat and explain to them what's happened and see if they will offer you a refund for the mobile month pass.

 

To reach live chat click on the blue Get in Touch button on the above link, then select a category, then pick a topic, then move towards the bottom of the screen page and click the green arrow underneath Get in Touch to reveal the live chat button.

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