19-06-2016 20:24 - edited 19-06-2016 20:25
We have been experiencing issues with the playback of the last 3 espisodes of Madam Secretary season 2, where the picture is pixelating with every slight movement. With each episode it is getting worse, we have checked the hardware and all cables are ok, we have also watched earlier episodes in season 2 and gone back to season 1 where we know we did not have any issues and these are all streaming fine, smoothly with no pixilation.
Its getting to a point where we cannot watch the episodes as its so bad in jumping and pixilating. We are on high fibre optic broadband with no other issues with any other programmes on nowtv, it just seems to be this series. Please can you let me know if anyone else has experienced this and what youve done to fix it?
04-07-2016 23:03
Success.
Episode 20 - Series 2 has now been restored, 3 days left before expiry.
Shame we had to moan to get it sorted but appreciate that it's been fixed.