Instinct ep4 not working

[Anonymous User]

Tried to watch the episode through live TV, watch from the start, but it wouldn't load, black screen, spinning logo. However watching live was ok. Switched box off and on, still no luck. Every other channel was working fine, and still is. Now the episode is finished, and it still won't play. So frustrating, and always seems to be sky witness ( living) 

[Mark_Weinreb]

@Anonymous User Could you get this looked into, please. This is what the episode looks like on a smart box. On a smart stick and Roku Streamin Stick+ I just get diagonal flashing lines.

[Anonymous User]

Just sat down to watch it to and the screen is covered In yellow and red blocks. I’ve had a look and it’s working on the app on my phone and it is. Now tv please look into this as it’s obviously a problem.

[Anonymous User]

@Mark_Weinreb @Anonymous User @Anonymous User

Hello! Thank you for flagging, Im seeing the same issue on my side. Ill get this to the technical team asap.

[Anonymous User]

Any update on this?  I too am.being met with multicoloured vertical lines  on my screen. Thanks.

@Mark_Weinreb @Anonymous User @Anonymous User

Hello! Thank you for flagging, Im seeing the same issue on my side. Ill get this to the technical team asap.

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[Anonymous User]

Same problem here. All fine except this episode. No success on Now TV box. It works fine on my phone but it will not cast to my Chromecast without just showing streaky screen.

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@Anonymous User wrote:

Any update on this?  I too am.being met with multicoloured vertical lines  on my screen. Thanks.

@Mark_Weinreb @Anonymous User @Anonymous User

Hello! Thank you for flagging, Im seeing the same issue on my side. Ill get this to the technical team asap.

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[Anonymous User]

Still not working on Samsung TV app. No more green screen, just the loading icon. 

[Anonymous User]

As this problem has been acknowledged at your end and not with the users I’m assuming that you Tech team dose not work over the weekend as it’s been days for you to re-upload this episode. When is this likely to be fixed?

[Sinelg]

Me too. Started watching yesterday (Saturday) afternoon, watched episodes 1, 2 and 3, tried to watch 4, but logo just spins. It's still the same now. I have 2 black boxes, 1 in lounge, 1 in the bedroom, and it's the same on both. All other programmes seem to be working ok. When I decide to give up watching the spinning logo, then I get the coloured vertical lines. Very disappointing as I was really enjoying this programme. At least I know it's not just me, but hope it's fixed soon. 

[PAMDILL]

When trying to watch it as continuing from previous episode I get the kindl when trying to get it from the list I get the rotating circles, this has been since Friday on the Now TV box

[Anonymous User]

Same here. 😞

[Anonymous User]

Same here, cust service a WOFT. (work it out )

[Anonymous User]

Same problem I get multicoloured vertical lines and high pitched tones. Not happy!!

[Anonymous User]

Still not fixed at 3 pm

[Anonymous User]

Still not working as at 14.40pm very frustrating

[Anonymous User]

Hi 

This issue is still not resolved. I am attempting to play this episode now and still not working. Very annoying. What is going on with the now tv app. it is full of glitches and bugs. Really needs an update. It is clunky and slow too. 

[Anonymous User]

Just checked and its still not working at 11 0'clock 17/9

[Anonymous User]

It hasn't been working since Saturday - just screeching and random patterns on the screen. Corrupted recording I think.

[Anonymous User]

Hi all! 

We are aware of the issue with this episode. We had software issues over the weekend that has resulted in a delay in getting this fixed. We're working on get this remedied and hope to get it fixed ASAP. Apologies for the delay. 

[Anonymous User]

**update** 

This has now been fixed. Apologies for the delay. 

[madamtoffee]

Also got the same problem, bright flashing colours !!