26-06-2016 21:32
I purchased a 3 month entertainment pass
Thank you for your purchase with NOW TV. You’re all set! Your order details for today are:
Order Reference: |
| 451M36769893 |
Order Date: |
| 19-May-2016 |
Today's Payment: |
| GBP 17.99 |
It is not working now - can you please let me know why. Thank you.
26-06-2016 21:36
Same problem here. bought a 5 month one 2 weesk ago. now says auto renewing next month
26-06-2016 21:46
@Anonymous User wrote:Same problem here. bought a 5 month one 2 weesk ago. now says auto renewing next month
Hi @Anonymous User,
This would suggest that your 'free 14 day trial' is about to expire. And you need to enter your 5 month voucher pass code now!
And just-so-everyone-knows: -
Cheers
26-06-2016 21:52 - edited 26-06-2016 21:52
No i have had now tv for months.. just finshed one 5 month period.. added a code on the 13th of may and it said active...Then they charged us on the 16th andno mention of new 5 month voucher
Just used chat support who say they have no history of it.
26-06-2016 21:47
@Anonymous User
Quick question did you check your 5 month pass by going to the NowTV website then select My Account (enter your correct username) and then select My Passes, this should tell you that you are on a voucher with the next payment date due or did you check your pass on a mobile device with the NowTV app ?
26-06-2016 21:53
Yes i have checked everything. I have bank statement saying i bought the voucher.. but got rid of receipt when it was added..
26-06-2016 22:00
@Anonymous User
Have you used any other NowTV username or Sky ID in the past, if so check them in My Account > My Passes just in case you accidentally used an older username when you applied the 5 month voucher code.
26-06-2016 22:15
never had another account. I wonde rif I can contact game wher ei bought it and see if they can prin tthe same recipt of again??
26-06-2016 22:23
@Anonymous User
Suppose it's worth a try, hopefully they will have the record of your transaction and possibly give you a copy of the original code receipt (never used the Game NowTV gift card before, so i don't know what the procedure is).
26-06-2016 22:27
@Anonymous User wrote:never had another account. I wonde rif I can contact game wher ei bought it and see if they can prin tthe same recipt of again??
Oh I understand now...
When you entered your voucher pass code (from Game), did you check 'My passes' in your account to make sure the 'Offer Ends' and 'Due On' dates were correct?
How long ago did you purchase the 'electronic' voucher pass from Game? The usually expire after 6 months!
Cheers