30-11-2015 2:14
Solved! Go to Solution.
09-12-2015 15:34
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Have you been able to sort it out yet?
Let us know if not, we'll get this looked into.
Birgit
NOW TV Team
26-03-2017 21:44
26-03-2017 21:59
Hi @Anonymous User,
When did your 14 day free trial expire? Sometimes it can take a few days for NOW TV's billing system to process your 'roll-over' payment and show-up within the 'My passes' area of your 'My Account'.
Cheers
27-03-2017 17:17
04-04-2017 22:07
Hi Jordan, you can't cancel through the app, you have to log in to the now tv/sky website here
https://skyid.sky.com/signin/nowtv
and choose 'my passes' where you get the option to cancel. I know it's strange that you cannot do it via the app but using now tv login in in a separate browser does definitely work. Hope this helps.
27-03-2017 18:58 - edited 05-04-2017 9:01
Thats most odd @Anonymous User,
The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
If you encounter any problems with the above mentioned procedure I suggest you explain your issue to a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
05-04-2017 14:12
05-04-2017 14:21
That's odd...
What devices are you guys using to perform cancellation?
06-04-2017 14:23
I've had exactly the same message and makes me suspicious that we are being prevented from cancelling our passes intentionally. I am using a Mac
06-04-2017 14:26
Hi Folks,
We're looking into this currently to resolve the matter.
Thanks
Eddie