Hi @Anonymous User
Does the same error occur on all your NowTV playback devices when watching this particular movie ?
The forum is mainly used by customers like ourselves, so you will have to make nowtv aware of it via their online web chat service.
To reach live chat, open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the live chat button to open a live chat with an online nowtv web chat advisor.
https://help.nowtv.com/gb/get-in-touch/technical-device-issues/problems-watching-now-tv
