Gold Won't stream properly

[Tony-D]

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@Anonymous User wrote:

Same problem here.....i even took box back to tesco for exchange thinking it had a fault

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Gonna see what's happening here guys, a fix was put in place earlier today. Can you all reset your boxes so we can ensure full functionality again? Thanks 🙂 @Anonymous User and everyone else.

[Anonymous User]

Seems improved.

Picture quality is good.

But audio has a frequent crackle for me.

Least its watchable now.

[Anonymous User]

No improvement.....still same problems after doing full reset as reccomended by online chat

[Anonymous User]

Hi everyone, 

We had thought that this issue was fixed but unfortunately this is not the case. The technical team are aware of the ongoing problems and are working on a resolution as we speak (type)

[Matthew1234567]

Any closer to a resolution?  I got a replacement Now TV stick due to the same issues with the black box and now experiencing the same issue with this.

[Anonymous User]

any updates on this?

I thought (like many) that there was a problem with my equipment, then found the other channels were fine.

It is really getting annoying 

[Anonymous User]

Having a problem with gold picture and sound keeps breaking up, really annoying as it the channel we watch most been happeni ng for weeks 

[Anonymous User]

Talked before with the online chat service, was told that they were aware of the problem, to say this problem is over a week old and still not fixed is nothing more that a joke. And to be not told that there was a problem is not good enough, how long is a piece of string ( that’s the attitude of customer service when asking how long till fixed)

[Anonymous User]

It’s about time this fault was fixed. It’s totally unwatchable but still NOW TV continue to take my money. Fix it or I’ll cancel.

[Anonymous User]

Gold is now virtually unwatchable. This is not on NOW TV. It needs to be sorted.