18-03-2018 20:13 - edited 18-03-2018 20:17
This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless.
15-04-2018 19:02 - edited 15-04-2018 19:04
Been having this issue for months. Just had to turn off OFAH again. Ok for about 1 minute then all the lines and glitches start. It doesn't happen on any other NowTV channel
Pretty awful from sky/nowtv to be fair
15-04-2018 19:24
15-04-2018 19:28
Gold live on NOW TV is a joke breaks up with unacceptable programs sold on now TV as part of a package on entertainment deal and not fit for use
15-04-2018 19:32
16-04-2018 12:54
16-04-2018 13:14 - edited 16-04-2018 13:18
@Anonymous User wrote:
[video]
Thanks @Anonymous User for the video. I tested it this morning on the Smart Box and Last of the Summer Wine worked a treat. Will load this video now and see what's up. Cheers.
Edit:
Just watched the video. Not good at all. Have you tried on any other devices?
16-04-2018 14:47
Hi Everyone,
This issue was thought to have been fixed with the changing of some of our transmission equiptment, however it is obviously persisting. The technical team are now aware of this and have re-opened their investigations to come up with a solution. Our apologies for this and thanks for being patient while we work on it.
16-04-2018 16:46
That's a p..s poor response you must have known it wasn't fixed before you read this
16-04-2018 22:14 - edited 16-04-2018 22:18
Well whatever they did has made the problem a whole lot worse as up to a couple of months ago there was only the occasional loud screeching sound every 20 minutes or so, but now there is the picture breakup etc etc. Ask them to get a move on with this please.
18-04-2018 8:39