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noeyedeer
Scholar 2

Gold Won't stream properly

This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless. 

135 REPLIES 135
Anonymous User
Not applicable

Been having this issue for months. Just had to turn off OFAH again. Ok for about 1 minute then all the lines and glitches start. It doesn't happen on any other NowTV channel

Pretty awful from sky/nowtv to be fair

Anonymous User
Not applicable

It's worse than ever now. Nowtv don't mention this in their advertising do they. Terrible service. Channel is unreachable at times.
Anonymous User
Not applicable

Gold live on NOW TV is a joke breaks up with unacceptable programs sold on now TV as part of a package on entertainment deal and not fit for use

Anonymous User
Not applicable

Are you having a laugh Sky, this is terrible, and no body bothers to come on here with an explanation!
Anonymous User
Not applicable

[video]

Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:

[video]

 

Thanks @Anonymous User for the video. I tested it this morning on the Smart Box and Last of the Summer Wine worked a treat. Will load this video now and see what's up. Cheers.  


 Edit:

 

Just watched the video. Not good at all. Have you tried on any other devices?

Anonymous User
Not applicable

Hi Everyone,

This issue was thought to have been fixed with the changing of some of our transmission equiptment, however it is obviously persisting. The technical team are now aware of this and have re-opened their investigations to come up with a solution. Our apologies for this and thanks for being patient while we work on it.

Anonymous User
Not applicable

That's a p..s poor response you must have known it wasn't fixed before you read this

Matthew1234567
Scholar 3

Well whatever they did has made the problem a whole lot worse as up to a couple of months ago there was only the occasional loud screeching sound every 20 minutes or so, but now there is the picture breakup etc etc.  Ask them to get a move on with this please.

Anonymous User
Not applicable

[video]