18-03-2018 20:13 - edited 18-03-2018 20:17
This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless.
29-03-2018 17:13
Watch Gold earlier on today normal servive resumed can get back to enjoying my viewing now.
30-03-2018 17:49 - edited 30-03-2018 17:50
Distorted sound today
30-03-2018 23:54
Same here - everytime there is sound, the distortion is there..At least the picture on Gold is now normal
31-03-2018 13:37 - edited 31-03-2018 13:40
Same audio issues on mine for some time now just on Gold. Crackly when sound on programmes. Doesn’t seem to be there in adverts but definitely on programmes. Tried factory restore and forced download of firmware again. Problem still there.
31-03-2018 14:39
31-03-2018 19:31
01-04-2018 11:18
@Anonymous User wrote:
Same here, picture seems ok, but every time someone speaks there's distortion. Only in Gold.
Guys, i'll get this raised off. The new reciever should have sorted this but hopefully it's just a teething issue 😕
04-04-2018 20:20
07-04-2018 18:15