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Re: Gold Won't stream properly

Watch Gold earlier on today normal servive resumed can get back to enjoying my viewing now.

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rossleslie19
Scholar

Re: Gold Won't stream properly

Distorted sound today

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Matthew1234567
Scholar 3

Re: Gold Won't stream properly

Same here  - everytime there is sound, the distortion is there..At least the picture on Gold is now normal

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SierraYankee99
Scholar

Re: Gold Won't stream properly

Same audio issues on mine for some time now just on Gold. Crackly when sound on programmes. Doesn’t seem to be there in adverts but definitely on programmes. Tried factory restore and forced download of firmware again. Problem still there. 

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Mpc48
Advocate

Re: Gold Won't stream properly

I have had exactly the same problem for the past few weeks too, only happens on live UK Gold channel, needs to be sorted or I’m sure we will stop paying for the service if it’s not enjoyable to watch!

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Stamford27
Mentor

Re: Gold Won't stream properly

Same here, picture seems ok, but every time someone speaks there's distortion. Only in Gold.

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Tony-D
NOW TV Team
NOW TV Team

Re: Gold Won't stream properly


@Stamford27 wrote:
Same here, picture seems ok, but every time someone speaks there's distortion. Only in Gold.

Guys, i'll get this raised off. The new reciever should have sorted this but hopefully it's just a teething issue 😕

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A14n
Scholar

Re: Gold Won't stream properly

Hi same here it's getting really annoying now it's just GOLD the sound crackles all the time. Does it on all of my TVs. When. Will this be fixed? I'm not paying for such poor quality! 😞

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hells_bells
Mentor

Re: Gold Won't stream properly

The picture seems ok now but the sound constantly crackles.

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ssp8y
Scholar

Re: Gold Won't stream properly

Well the issue is back.
Trying to watch Only Fools on Gold but stuttering sound and picture freezes are ruining it.
I may as well just dig out my dvd box set and watch it on that.
If it migrates to other channels then the entertainment pass will be getting cancelled.

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