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noeyedeer
Scholar 2

Gold Won't stream properly

This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless. 

135 REPLIES 135
Anonymous User
Not applicable

Watch Gold earlier on today normal servive resumed can get back to enjoying my viewing now.

Anonymous User
Not applicable

Distorted sound today

Matthew1234567
Scholar 3

Same here  - everytime there is sound, the distortion is there..At least the picture on Gold is now normal

Anonymous User
Not applicable

Same audio issues on mine for some time now just on Gold. Crackly when sound on programmes. Doesn’t seem to be there in adverts but definitely on programmes. Tried factory restore and forced download of firmware again. Problem still there. 

Anonymous User
Not applicable

I have had exactly the same problem for the past few weeks too, only happens on live UK Gold channel, needs to be sorted or I’m sure we will stop paying for the service if it’s not enjoyable to watch!
Anonymous User
Not applicable

Same here, picture seems ok, but every time someone speaks there's distortion. Only in Gold.
Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:
Same here, picture seems ok, but every time someone speaks there's distortion. Only in Gold.

Guys, i'll get this raised off. The new reciever should have sorted this but hopefully it's just a teething issue 😕

Anonymous User
Not applicable

Hi same here it's getting really annoying now it's just GOLD the sound crackles all the time. Does it on all of my TVs. When. Will this be fixed? I'm not paying for such poor quality! 😞
Anonymous User
Not applicable

The picture seems ok now but the sound constantly crackles.
Anonymous User
Not applicable

Well the issue is back.
Trying to watch Only Fools on Gold but stuttering sound and picture freezes are ruining it.
I may as well just dig out my dvd box set and watch it on that.
If it migrates to other channels then the entertainment pass will be getting cancelled.