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Tony-D
NOW TV Team
NOW TV Team

Re: Gold Won't stream properly


@Anonymous User wrote:
Yes UK gold seems to be fine now

We're you having the same problems as everyone else yeah @Anonymous User?

 

Thanks 🙂

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Anonymous User
Not applicable

Re: Gold Won't stream properly

still the same problems......thought it was solved but back to same problems

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noeyedeer
Scholar 2

Re: Gold Won't stream properly

Still doing it. Just watched an episode of Dinnerladies, worked ok until the last few seconds. Now it's going totally crazy again. Next episode is unwatchable, it's screeching at me like a ZX Spectrum in a spin dryer. Tried resetting it, still doing it. EDIT: Actually, i think it's still the same episode. But whatever, it's going crazy on me!

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Anonymous User
Not applicable

Re: Gold Won't stream properly

Same here on three smart boxes, all other channels are fine.

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hells_bells
Mentor

Re: Gold Won't stream properly

I was having the same problem with Gold - picture distortion and screeching sound. Today, there is a small square in the bottom left corner of the screen, the sound is cutting in and out and it keeps leaving the programme and going back to the 'live channel now and next list' with a red bar and 'error' across the top. It's been like this all day and is unwatchable, the other channels are fine.

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Seren18
Advocate

Re: Gold Won't stream properly

I’ve been having the same problems last couple of weeks, won’t let me watch at all today though!

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Re: Gold Won't stream properly

Gold basicly unwatchable other channels are fine,

Please fix this Gold is my favourite channel.

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Anonymous User
Not applicable

Re: Gold Won't stream properly

lots of people seem to be having same problem now tv need to sort it went to live chat and they said press reset button on box hold for 30 seconds  there is a small hole by the connection lead on box which you need to press in, went through all the process had to put password of sky broadband back in and own password seemed great for a while picture was alot better then previous , but guess what come back again has to be them surely

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Anonymous User
Not applicable

Re: Gold Won't stream properly

That seems to be the standard answer from them.........you waste 15-20 min on chat then another 10-15 min signing back in to various accounts and apps.....which seems to work for a short term then back to normal

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Anonymous User
Not applicable

Re: Gold Won't stream properly

All seems fine now. The little box has now gone and picture quality seems pretty good. 👌

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