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Anonymous User
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Error message 6009

I'm trying to watch season 3 episode 4 of life begins but I'm getting an error message with code 6009
18 Replies
Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

Can you please let me know if you experience this issue on any other episode? 

 

Do you only experience this issue on your NOW TV Box? 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

There are episodes of Jessie and KC undercover that show error 6009 when selected. Can't find any solutions so is it my end or nowtv?

Anonymous User
Not applicable

When watching episodes of S1, Star Wars Rebels keep getting error 6009. Content will not load up.
Anonymous User
Not applicable

I have this 6009 error problem with episodes 10 / 11 season 1

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I'm sorry for any inconvenience this has caused. 

 

We are looking into this issue and we hope to get this resolved as soon as possible. 

 

Thanks, 

 

Karl

NOW TV Team

 

 

Anonymous User
Not applicable

Thanks - but now episode 12 (Star Wars Rebels, Series 1) is not working..... please could you fix this too, many thanks

Anonymous User
Not applicable

Hi @Anonymous User

 

Very sorry about this 😞

 

I've raised it with the content team.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

When trying to watch Geordie shore season 11 it says error 6009 has done for ages now
Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

Can you please let us know if you experience this issue on a number of devices or just on your NOW TV Box? 

 

Is it just this specific show that you are having an issue with? 

 

Thanks, 

 

Karl

NOW TV Team

 

 

Anonymous User
Not applicable

It's just on Geordie shore

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for replying, I've just tried it on the office on the white and black NOW TV boxes and online and all episodes work. Can you try again for us. If that fails please try a reboot on the box.

 

Let us know how you get on

 

Cheers

Ranj

NOW TV Team 

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for posting, very sorry for the issues here. I will need to look into the issue with Jessie for you. In regards to KC Undercover which episodes are you having problems with?

 

Cheers

Ranj

NOW TV Team

Anonymous User
Not applicable

Hi. The episode of kc undercover is episode 13, 20, 21 24 and 26.

Thank you
Karl-F
Community Manager
Community Manager

Thanks for this @Anonymous User. 

 

We've raised this to our content team. 

 

We'll try our best to get this resolved as soon as possible. 

 

Thanks, 

 

Karl 

NOW TV Team

Anonymous User
Not applicable

My daughter is using Apple TV and for Jessie and other Disney programmes it keeps showing error 6009. Can someone sort this please.
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

Very sorry about that 😞 

 

Can you tell us which episodes /seasons are you getting this error with? Once we have the details, we'll be able to raise it with the content team.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

I have a Now TV box (black one) and some of the (please don't judge me - its for my daughter, honest) KC Undercover episodes are coming up with this error code - this is episodes 13, 20, 21, 24 and 26 though episode 27 is working. This has been going on for days now  and whilst I believe that this is actually not a bad thing my daughter is a massive Zendaya fan and getting desperate.

Anonymous User
Not applicable

Hi @Anonymous User,

 

Sorry for the problems.

 

I'm getting the same problem when testing out the episodes.

 

I'll get our content team to look into this.

 

Please pass along my apologies to your daughter (I'm a bit scared to be honest!)

 

Thanks,

 

Rich

The NOW TV