30-12-2015 14:19
21-01-2016 19:36
22-01-2016 12:55
Hi @Anonymous User
Thanks for replying, I've just tried it on the office on the white and black NOW TV boxes and online and all episodes work. Can you try again for us. If that fails please try a reboot on the box.
Let us know how you get on
Cheers
Ranj
NOW TV Team
14-01-2016 17:34
Hi @Anonymous User
Thanks for posting, very sorry for the issues here. I will need to look into the issue with Jessie for you. In regards to KC Undercover which episodes are you having problems with?
Cheers
Ranj
NOW TV Team
14-01-2016 20:25
15-01-2016 16:15
Thanks for this @Anonymous User.
We've raised this to our content team.
We'll try our best to get this resolved as soon as possible.
Thanks,
Karl
NOW TV Team
15-01-2016 18:22
15-01-2016 21:08
Hi @Anonymous User
Thanks for your post.
Very sorry about that 😞
Can you tell us which episodes /seasons are you getting this error with? Once we have the details, we'll be able to raise it with the content team.
Birgit
NOW TV Team
17-01-2016 17:09
I have a Now TV box (black one) and some of the (please don't judge me - its for my daughter, honest) KC Undercover episodes are coming up with this error code - this is episodes 13, 20, 21, 24 and 26 though episode 27 is working. This has been going on for days now and whilst I believe that this is actually not a bad thing my daughter is a massive Zendaya fan and getting desperate.
18-01-2016 16:58 - edited 18-01-2016 18:42
Hi @Anonymous User,
Sorry for the problems.
I'm getting the same problem when testing out the episodes.
I'll get our content team to look into this.
Please pass along my apologies to your daughter (I'm a bit scared to be honest!)
Thanks,
Rich
The NOW TV