Error message 6009

[Anonymous User]

I'm trying to watch season 3 episode 4 of life begins but I'm getting an error message with code 6009

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

Can you please let me know if you experience this issue on any other episode? 

Do you only experience this issue on your NOW TV Box? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

There are episodes of Jessie and KC undercover that show error 6009 when selected. Can't find any solutions so is it my end or nowtv?

[Anonymous User]

When watching episodes of S1, Star Wars Rebels keep getting error 6009. Content will not load up.

[Anonymous User]

I have this 6009 error problem with episodes 10 / 11 season 1

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry for any inconvenience this has caused. 

We are looking into this issue and we hope to get this resolved as soon as possible. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Thanks - but now episode 12 (Star Wars Rebels, Series 1) is not working..... please could you fix this too, many thanks

[Anonymous User]

Hi @Anonymous User

Very sorry about this 😞

I've raised it with the content team.

Birgit

NOW TV Team

[Anonymous User]

When trying to watch Geordie shore season 11 it says error 6009 has done for ages now

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

Can you please let us know if you experience this issue on a number of devices or just on your NOW TV Box? 

Is it just this specific show that you are having an issue with? 

Thanks, 

Karl

NOW TV Team