01-11-2015 10:08
Solved! Go to Solution.
01-11-2015 14:42
@Anonymous User
Welcome to the forum.
Its nothing you are doing wrong, don't worry, it's a fault with the content file at NOW TV's end which they need to correct. Once the content team have picked up the issue they will correct it, although from past experience it may take a day or two to sort.
If you don't want to wait it might be worth checking on any other devices you have, for instance it seems to be working fine on mobile devices.
For NOW TV Team ref: S3E4 is showing the error on NOW TV Box
01-11-2015 14:42
@Anonymous User
Welcome to the forum.
Its nothing you are doing wrong, don't worry, it's a fault with the content file at NOW TV's end which they need to correct. Once the content team have picked up the issue they will correct it, although from past experience it may take a day or two to sort.
If you don't want to wait it might be worth checking on any other devices you have, for instance it seems to be working fine on mobile devices.
For NOW TV Team ref: S3E4 is showing the error on NOW TV Box
22-11-2015 20:33
Blacklist season 2 is doing this 😞 .
24-11-2015 18:15
Hi @Anonymous User,
Thanks for posting.
Are you have issues with any particular episode? We are aware of an error with episode 3 - this is being worked on and we hope to have it fixed ASAP.
Thanks
Simon
NOW TV Team
02-11-2015 16:50
Hi @Anonymous User,
Sorry for the inconvenience.
I have replicated the issue and raised it to our content team who will do their best to get it sorted as quickly as possible.
Thanks for bringing this to our attention and thank you @Andy for your help 🙂
Rich
The NOW TV Team
08-11-2015 15:58
Hi im watching from an apple TV. I am getting this error for all content? Any suggestions?
08-11-2015 16:15
Hi, if our box goes strange, i tend to do a reset, not sure if you will be able to do this on your apple device.
I tend to do this when every program says its over our age range! which isn't set by the way, it seams to cure it for a while.
Hope that helps.
Steve H.
07-11-2015 20:41
Exact same problem can't watch at least 2 episodes of ins banks, getting same message , will start on laptop and then disappears,I have tried all suggestions with no luck, I have not long bought this now TV box and if this is an example of service, I won' t be keeping it long