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Charley-92
Advocate

Episode not working

On season 3 of legends of tomorrow episode 15 isn't working, it said sorry something went wrong, all the other episodes are playing as normal, why is this? 

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schnapps
Legend 5
Legend 5

Re: Episode not working

Hi @Charley-92

Just check this episode out on my nowtv smart box and your are absolutely right it comes up with a something went wrong message.

Probably it's a corrupted file on the nowtv server, that needs looking at.

I will tag @Mary-E and @Anonymous User of the NowTV Team to look into this episode.

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schnapps
Legend 5
Legend 5

Re: Episode not working

Hi @Charley-92

Just check this episode out on my nowtv smart box and your are absolutely right it comes up with a something went wrong message.

Probably it's a corrupted file on the nowtv server, that needs looking at.

I will tag @Mary-E and @Anonymous User of the NowTV Team to look into this episode.

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Mary-E
NOW TV Team
NOW TV Team

Re: Episode not working

@schnapps @Charley-92

 

Thanks for flagging! I have raised this with our technical teams. 

----------------------------------------------------------------
Feel free to tag me in content related queries!

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Anonymous User
Not applicable

Re: Episode not working

Currently getting this message for any catch up content (eg Last Week Tonight with John Oliver) or ANY film through Sky movies.

it tries to load, then just get the red banner along the top- "something went wrong, please try again later ....."

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schnapps
Legend 5
Legend 5

Re: Episode not working

Hi @Anonymous User

If you are getting an error message on every single TV show and movie on your nowtv passes.

Then the first thing i would try is switching off the power to your router for about 20 minutes to see if that clears the error.

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Anonymous User
Not applicable

Re: Episode not working

thanks- will give it a go

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Charley-92
Advocate

Re: Episode not working

Has anything been done to sort the problem yet? I've been trying to play the episode since Wednesday and it's still not working 

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schnapps
Legend 5
Legend 5

Re: Episode not working

@Mary-E @Anonymous User

Can you chase this up with your NowTV Tech Team where the episode in question still comes up with the error message.

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Charley-92
Advocate

Re: Episode not working

Thank you 

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Anonymous User
Not applicable

Re: Episode not working

This episode is still not showing. Whenever I try it, on my TV or my phone, all I get is the four coloured circles spinning. Any update on a fix?

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