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Anonymous User · ‎13-08-2016

Just watched episode 1 and then tried to watch 2nd on our now black box. Did system reset, tried our other box. Nothing works.

Anonymous User · ‎15-08-2016

Hey everyone,

Thanks for flagging this up with us and sorry for any inconvenience caused! 😞

I've raised this to the content team so they can work on getting it sorted out as soon as possible.

Keep an eye out for updates!

Thanks,

Ryan
NOW TV Team

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Anonymous User · ‎15-08-2016

The issue is affecting all episodes for me. Any ideas on when this will be fixed?

SeeMoreDigital · ‎15-08-2016

Hi @Anonymous User,

In the interest in collecting information: -

What's the make and model number of the device you're using to view the NOW TV service?
How is your NOW TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

Anonymous User · ‎15-08-2016

yep all episodes for me however i watched the first episode before the problem arose, but cant watch it or any of the oters now.

4268 · ‎15-08-2016

@Anonymous User it is playing on my Moto-E, LG TV and Smart box

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

Anonymous User · ‎16-08-2016

Awesome thanks for keeping me updated @4268 🙂 Nice to hear it's got a quick fix

Anonymous User · ‎15-08-2016

I'll have to get back to you re make and model number. I have a wired connection though. The issue affects my home PC and also my work PC. My friend is able to play it on his Samsung s6 though

Anonymous User · ‎15-08-2016

Seems to be fixed for me on all devices - iPhone, PC, Xbox and Laptop. Thank you

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Episode 2 of 11.22.63 will not play

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