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Anonymous User
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Entertainment payment failed

So I have just clicked to purchase the entertainment pass, and it keeps saying that the payment was not authorised and to check my payment details, but my payment details are all correct, I just purchased the movie pass only last week!

 

 

Any help?

16 Replies
Anonymous User
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I have also been having these issues for the past two hours..
Anonymous User
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yea just spoke to them something about my time for renewal was expired and said they are working on it  i aint got much hope oth it being fixed by2100


@Anonymous User wrote:

So I have just clicked to purchase the entertainment pass, and it keeps saying that the payment was not authorised and to check my payment details, but my payment details are all correct, I just purchased the movie pass only last week!

 

 

Any help?


 

Anonymous User
Not applicable

This has been happening to me all day my payment details are correct even tried a different card so annoying.

Anonymous User
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Keep getting the error code 4008 when iv updated my bank card details about 3 times.. Please help trying to purchase a monthly entertainment pass?

Anonymous User
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Hi @Anonymous User

 

We did have an issue for a short time, however this was fixed.

 

Are you still experiencing the same issue?

 

Birgit

NOW TV Team

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV.

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

I am creating a now tv account on the website in order to begin using the now to box it keeps on saying "payment details not authorised" the details are all correct
Anonymous User
Not applicable

Hi @Anonymous User

 

I would reccomend speaking with your card isssuer if that message is appearing.

 

Thanks

Andy

Anonymous User
Not applicable

I'm having the same problem too. I don't think it is an issue with the card, its an issue with NOW TV

Anonymous User
Not applicable

I'm getting this problem now too. My card details are correct. I've never seen this problem before and i'm a fairly regular user.
Anonymous User
Not applicable

@Anonymous User @Anonymous User @Anonymous User @Anonymous User Unfortunately the now tv payment system is currently offline this means you cannot purchase or renew your subscription 

 

to keep up to date on the situation please keep an eye out on here http://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-with-payments-6th-February/m-p/352620#M228

Anonymous User
Not applicable

Ah, ok, thanks. 

Anonymous User
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my bank details have changed so my payment was declined i want to pay and watch now but this seems an impossible task how do i do this ? the website leads you round in circles very poor effort at customer service

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for posting, sorry to hear this. we were aware of some issues for customers adding card details which we apologise for. This issue should now been resolved for you.

 

Please try again and re-post if you still have problems.

 

Cheers

Ranj

NOW TV Team

Anonymous User
Not applicable

No it hasnt been resolved what a surise now tv shocking customer service at
its best. Ive registered the new card details all you need to do is take
the payment is that so hard. If only net flix had a better film selection
Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry to hear that 😞

 

Are you trying to update your card details on your phone or laptop?

 

If you're trying on your phone, please try a laptop or PC. If you're already on a laptop, please clear cookies and history or try another browser.

 

Can you also tell us whether you get any error messages/codes?

 

Birgit

NOW TV Team