13-10-2015 19:13
So I have just clicked to purchase the entertainment pass, and it keeps saying that the payment was not authorised and to check my payment details, but my payment details are all correct, I just purchased the movie pass only last week!
Any help?
06-02-2016 17:52
06-02-2016 17:55
@Anonymous User @Anonymous User @Anonymous User @Anonymous User Unfortunately the now tv payment system is currently offline this means you cannot purchase or renew your subscription
to keep up to date on the situation please keep an eye out on here http://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-with-payments-6th-February/m-p/352620#M228
06-02-2016 17:57
Ah, ok, thanks.
06-02-2016 18:34
my bank details have changed so my payment was declined i want to pay and watch now but this seems an impossible task how do i do this ? the website leads you round in circles very poor effort at customer service
08-02-2016 14:14
Hi @Anonymous User
Thanks for posting, sorry to hear this. we were aware of some issues for customers adding card details which we apologise for. This issue should now been resolved for you.
Please try again and re-post if you still have problems.
Cheers
Ranj
NOW TV Team
09-02-2016 19:05
09-02-2016 20:38
Hi @Anonymous User
Sorry to hear that 😞
Are you trying to update your card details on your phone or laptop?
If you're trying on your phone, please try a laptop or PC. If you're already on a laptop, please clear cookies and history or try another browser.
Can you also tell us whether you get any error messages/codes?
Birgit
NOW TV Team