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Anonymous User
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Entertainment pass 'expired' (error code 10024)

Newbie to NowTV - just bought box and three month pass, followed instructions and registered using debit card and three month pass code.  'My passes' shows entertainment pass valid wef 07/10/2016, but if I try to play entertainment box sets I'm told that pass has expired (error code 10024). Is NowTV usually this bad?!  

1 ACCEPTED SOLUTION
caseyb1993
Legend 5
Legend 5

@Anonymous User Hi, there is an issue at the moment.

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-currently-aware-of-a-issue-that-may-be-affecting-some/m-p/401946#M340

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

35 REPLIES 35
Anonymous User
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Yep me too

Anonymous User
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Does live chat ever work as it says down still? Im also getting 10024 on TV and it auto renew's by card! Very poor of sky i know its cheap but it should at least work!

Anonymous User
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Me too - just bought a new weekly Sky Sports pass which is ready for activation. When I activate it, I get a message saying it's expired - showing error code 10024.

Anonymous User
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I am having the same issue with both my entertainment pass and a sky sports week pass i purchased specifically to watch the boxing, yet in my account it says I have a pass and to activate start viewing sky sports on any device....

Anonymous User
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Your entertainment pass has expired. But it renewed two days ago. Account has it as being active. Any ideas?
Anonymous User
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Your not alone this has happened to serveral users that I am aware of that has happened this evening, i am going to try live chat if it is working!

caseyb1993
Legend 5
Legend 5

@Anonymous User @Anonymous User

Hi 🙂

There is currently a known issue about this.

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-currently-aware-of-a-issue-that-may-be-affecting-some/m-p/401946#M340

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable
I have just purchased the 14 day trial for now to on my PS4 and I get the error 10024 what doesn't that mean and what can I do to fix this ?
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.


There was a problem at NOW TV's end last night causing this message to come up and prevent playback which may explain your problem - you should find everything is working today but if not post back and someone can look into it for you.

Anonymous User
Not applicable
Same but movies is working.