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Anonymous User
Not applicable

‎07-10-2016 22:28

Entertainment pass 'expired' (error code 10024)

Newbie to NowTV - just bought box and three month pass, followed instructions and registered using debit card and three month pass code.  'My passes' shows entertainment pass valid wef 07/10/2016, but if I try to play entertainment box sets I'm told that pass has expired (error code 10024). Is NowTV usually this bad?!  

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1 ACCEPTED SOLUTION
caseyb1993
Legend 5
Legend 5

‎07-10-2016 22:29

@Anonymous User Hi, there is an issue at the moment.

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-currently-aware-of-a-issue-that-may-be-affecting-some/m-p/401946#M340

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

35 REPLIES 35
Anonymous User
Not applicable

‎07-10-2016 21:36

In response to Anonymous User's comment
Live chat currently isnt working
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Anonymous User
Not applicable

‎07-10-2016 21:37

In response to Anonymous User's comment
No live chat down
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caseyb1993
Legend 5
Legend 5

‎07-10-2016 21:40

In response to Anonymous User's comment

@Anonymous User @Anonymous User

 

They may be busy so keep trying. You can always drop an email and wait for a response. 

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0
Anonymous User
Not applicable

‎07-10-2016 21:49

In response to Anonymous User's comment
I've got the same issue on my Apple TV I have entertainment pass but getting 10024 error.
0
Simon-J
Community Manager
Community Manager

‎11-10-2016 16:59

In response to Anonymous User's comment

Hi @Anonymous User,

 

Thanks for posting.

 

How did you buy your pass? via itunes or NOW TV? if you bought via itunes make sure you're signing in with your itunes account rather than detail's for  NOW TV account.

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable

‎07-10-2016 22:08

In response to Anonymous User's comment
Have just spoken to live chat - they are aware of the issue and are working to resolve it.
Anonymous User
Not applicable

‎11-10-2016 17:02

In response to Anonymous User's comment

Have you done the latest PS4 update?

@Anonymous User wrote:
I Have an active entertainment pass till 5th November but when i go to view its saying i need to buy a pass. In my account it shows the pass active.... I am using ps4 for the app

 

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Anonymous User
Not applicable

‎11-10-2016 17:16

In response to Anonymous User's comment
It was all sorted, it was nowtv having problems the guy saying on live chat. Been good since then
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Anonymous User
Not applicable

‎07-10-2016 21:54

I pay for the entertainment pass by direct debit and tonight I have got an error message saying buy a pass? Any ideas ?

0
Anonymous User
Not applicable

‎07-10-2016 21:55

In response to Anonymous User's comment
Same here - no answers and live chat down
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