Entertainment pass 'expired' (error code 10024)

[Anonymous User]

Newbie to NowTV - just bought box and three month pass, followed instructions and registered using debit card and three month pass code.  'My passes' shows entertainment pass valid wef 07/10/2016, but if I try to play entertainment box sets I'm told that pass has expired (error code 10024). Is NowTV usually this bad?!  

[caseyb1993]

Hi all,

There is a known issue:

 http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-currently-aware-of-a-issue-that-may-be-af...

[caseyb1993 · Accepted solution]

@Anonymous User Hi, there is an issue at the moment.

http://community.nowtv.com/t5/NOW-TV-Service-Status/We-are-currently-aware-of-a-issue-that-may-be-affecting-some/m-p/401946#M340

[Anonymous User]

Tried another movie now its saying

ERROR Code 10024

your pass has expired.

If you would like to resume viewing, please purchase another pass.

Thats NOT right my pass runs out in December

Please help

[Anonymous User]

I have a valid pass but I am being told my pass has expired .All my account details are correct. Would like to contact customer service but cannot get an email address as contact us keeps taking me back to the help page. Not helpful!

[schnapps]

@Anonymous User

It looks like NowTV are having technical difficulties their end which is effecting your account information.

Link here

https://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-watching-NOW-TV-24-6-2017/m-p/431217#M45

Also here is a link for their email address (click on send message button).

https://help.nowtv.com/contact-us/entertainment-month-pass

[Anonymous User]

have same problem here can only sit and wait if not back in morning contact customer service via email. have had to do this in past you usually get a reply within 24hrs.