27-02-2017 17:02
I purchased a Now subscription in December 2016. I can receive the entertainment package (paid for) on my mainTV via the HDMI cable.
However, when I try and connect my android or Microsoft 10 laptop to Now Tv it will not give me access to the entertainment pass that I have pad for. After various conversations with the NOW tv agents have proved fruitless. These include signing in with my Outlook account (WHY!). Now TV will only accept my usual sign in details. NOW tv have been totally useless at sorting this problem. Can I have a sane answer to how I receive the entertainment package on my laptop?
27-02-2017 17:38
27-02-2017 17:57
The android is a " tablet running Google. I have downloaded the NOW tv app. It should also run on Windows 10. which
@Anonymous User wrote:I purchased a Now subscription in December 2016. I can receive the entertainment package (paid for) on my mainTV via the HDMI cable.
However, when I try and connect my android or Microsoft 10 laptop to Now Tv it will not give me access to the entertainment pass that I have pad for. After various conversations with the NOW tv agents have proved fruitless. These include signing in with my Outlook account (WHY!). Now TV will only accept my usual sign in details. NOW tv have been totally useless at sorting this problem. Can I have a sane answer to how I receive the entertainment package on my laptop?
@Anonymous User wrote:I purchased a Now subscription in December 2016. I can receive the entertainment package (paid for) on my mainTV via the HDMI cable.
However, when I try and connect my android or Microsoft 10 laptop to Now Tv it will not give me access to the entertainment pass that I have pad for. After various conversations with the NOW tv agents have proved fruitless. These include signing in with my Outlook account (WHY!). Now TV will only accept my usual sign in details. NOW tv have been totally useless at sorting this problem. Can I have a sane answer to how I receive the entertainment package on my laptop?
The secondary device is a 7" tablet. The laptop runs Windows 10. The default browser is Mozilla Firefox. The NOW tv app has been downloaded for Windows 10.
27-02-2017 18:03
@Anonymous User wrote:
The android is a " tablet running Google. I have downloaded the NOW tv app. It should also run on Windows 10. which
@Anonymous User wrote:
I purchased a Now subscription in December 2016. I can receive the entertainment package (paid for) on my mainTV via the HDMI cable.
However, when I try and connect my android or Microsoft 10 laptop to Now Tv it will not give me access to the entertainment pass that I have pad for. After various conversations with the NOW tv agents have proved fruitless. These include signing in with my Outlook account (WHY!). Now TV will only accept my usual sign in details. NOW tv have been totally useless at sorting this problem. Can I have a sane answer to how I receive the entertainment package on my laptop?
@Anonymous User wrote:
I purchased a Now subscription in December 2016. I can receive the entertainment package (paid for) on my mainTV via the HDMI cable.
However, when I try and connect my android or Microsoft 10 laptop to Now Tv it will not give me access to the entertainment pass that I have pad for. After various conversations with the NOW tv agents have proved fruitless. These include signing in with my Outlook account (WHY!). Now TV will only accept my usual sign in details. NOW tv have been totally useless at sorting this problem. Can I have a sane answer to how I receive the entertainment package on my laptop?
The secondary device is a 7" tablet. The laptop runs Windows 10. The default browser is Mozilla Firefox. The NOW tv app has been downloaded for Windows 10.
Hi @Anonymous User
If you have the ability to use the Windows app only use the Windows app don't watch NowTV through a standard browser, otherwise the app and the browser will be registered as separate devices, which means you'll be using to device slots instead of one.
27-02-2017 18:59
27-02-2017 19:05
@Anonymous User I was asking model of both. Here's link to the app. https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157
On your mobile go to play store and install the app.
27-02-2017 19:13
Do you get any error message/codes when you try to watch? Also do you use or have a VPN configured on those devices?
27-02-2017 20:08
I can see that. But I would point out that under the licence I can watch on 4 devices at the same time. Still no joy.
27-02-2017 20:13
@Anonymous User no you can't. You can have 4 registered devices. You can watch 2 of those at same time. Have you actually tried accessing the apps as you have been advised to?
27-02-2017 20:47
I take your point about 4 devices - only what I have been advised previously.
There are NO devices allocated on my subscription. Not even the one I am trying to activate.
To reiterate: Log in via the MY TV app. Screen opens showing available SKY films and entertainment.
on clicking entertainment screen shows available programs including box sets. Nothing regarding "LIVE" TV.
If I click a program on entertainment it takes me to the page and asks if I want a trial.
This is even though I have a entertainment subscription. The help desk have been absolutely useless advisng me to log in using my OUTLOOK account. This has nothing to do with NOW TV.