08-02-2016 20:34
I'm not sure if this is a widespread and/or known issue, but last night I went to watch FOX on my PS4 to be told I needed to purchase an entertainment pass (I had purchased one two days beforehand). I thought this may have been an issue with Sky, so I tried to watch a movie, only to be told I did not have a movies pass either and needed to purchase one.
If I look at my purchase history, I see:
20th Jan 2016: Subscription Purchase (Auto-Renew): Sky Movies Month Pass - Sky Movies Pass
7th Feb 2016: Subscription Purchase: Entertainment Month Pass - NOWTV-ENTS
Clearly, these are both a very long time away from renewing, so I am taken aback as to why when I go to the "My Passes" section of my account, I am told that I do not have any passes on the account and that I have the option to purchase them.
I'm a bit annoyed that these are paid for and have seemingly vanished into thin air. Could anybody shed some light on the situation?
Thanks.
Solved! Go to Solution.
10-02-2016 18:55
Hi @Anonymous User
Not sure what happened there, however it seems your issue is now sorted by our Live Chat team.
If this happens again or if you need any other help, please let us know 🙂
Birgit
NOW TV Team
08-02-2016 20:42
I'd give Live Chat a go, they can look at your account and see what went wrong.
http://help.nowtv.com/article/How-to-contact-us
09-02-2016 11:57
Hi @Anonymous User
Thanks for getting in touch, I'm sorry to hear you're having issues watching content.
Can you confirm what happens if you press "Buy Pass" when prompted?
Is this effecting any other devices?
I'm going to e-mail you so that I can look into this further that way, please keep an eye out in your Inbox/Spam folders 🙂
Thanks
Rob
NOW TV Team
09-02-2016 12:51
09-02-2016 17:00
Hi @Anonymous User
Thanks for the screen shot, have you tried on a range of devices and have they given you the same issue?
If you can watch on certain devices can you go the 'my account' section and confirm the username and input that in the PS console, sometimes customer can create more than one account in error.
Cheers
Ranj
NOW TV Team
10-02-2016 17:16
10-02-2016 18:55
Hi @Anonymous User
Not sure what happened there, however it seems your issue is now sorted by our Live Chat team.
If this happens again or if you need any other help, please let us know 🙂
Birgit
NOW TV Team