Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening is because you've not actually logged into your 'active' NOW TV account.
Ideally you should be using the same log-in 'user name' (not to be confused with your forum name or email name) and 'password' across all your NOW TV playback devices including this forum.
If you get really stuck I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
