22-03-2016 7:22
22-03-2016 7:59
@Anonymous User
Hi Bill
I have often watched and enjoyed your YouTube videos, in fact it was your videos about the white Now TV box that enabled me to understand, buy and install Plex on my machine and since then I have never looked back.
Not only that, I believe that your videos about both the white and black Now TV boxes are the most accurate on YouTube, I have noticed glaring errors in other YouTube videos about the boxes, for example one of the other videos claimed the white box had a headphone socket (caused I guess by lack of testing or even basic research).
Finally, sorry for the problem you are experiencing but please keep up the good work on those YouTube videos you produce.
UK Bob
22-03-2016 8:41
My guess would be a corrupt or missing image in the EPG data. Unfortunately the Brightscript (the code used for Rokus) is pretty bad at exception handling and you need to put in every scenario that might ever happen to protect against random crashes.
As the TV guide api call only returns now/next it makes it tricky to debug until tomorrow morning.
22-03-2016 9:12
From what I understand, there are shopping channels broadcast on Fox prior to 08:00 hours. The actual Fox service does not commence until 08:00. Whether this is the same on the Now TV streaming service I don't know. But this might explain why the service crashes
22-03-2016 9:17
22-03-2016 10:00
@Anonymous User I'm pretty sure if you move to the Next column before reaching Fox you should be able to skip past it. If it's the bug I'm expecting there are two fixes. The first is to ensure that an image is included with the show, the second that the app double checks in case it's missing. It's more likely that the first will be done as the second requires code changes.
22-03-2016 13:54
Hi @Anonymous User@SeeMoreDigital@ukbobboy
As @Anonymous User mentioned the error is due to a missing image, we have reported it to our tech teams.
Cheers
Andy
23-03-2016 18:29
Still giving problems as of this morning. Will keep checking.
23-03-2016 19:14
@Anonymous User this morning at 7.10 is was able to get past FOX by moving to the Next column first. Turns out the bug is that there was no synopsis for the teleshopping and it causes the app to crash. I've been informed it should be fixed for the morning.
23-03-2016 20:30
Sounds good, thanks @Anonymous User - I'll report back tomorrow 🙂