hi, i had registered for a free trial of an entertainment pass but later when i went to access this on the Now tv app it said i had to log in online and accept the T&C's without giving me instructions on how to do this. I logged in and it asked me to confirm my bank details to my account before it would let me go any further, later i realised i had been charged £6.99 for a months pass which i dont want. i would like this to be looked into and i would like my money refunded.
Hi and welcome to the forum Lauren,
The 'Contact Us & Live Chat' button can be found at the bottom of all the Help Centre articles. The idea being that after reading the 'Help Centre' article you should be able to resolve your given issue yourself and only have to contact somebody at NOW TV as a last resort.
That being said. In order to access the forums 'live chat' facility using a Windows or Mac computer (not a mobile device) between 08:00-24:00Hrs. Here's what you need to do: -