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Anonymous User
Not applicable

‎21-09-2017 9:01

Charged twice for one pass

I bought an entertainment pass two months ago and found I was charged twice. After cancelling all I was able to cancel I have no pass now but am still being charged for a pass and no way to stop it.
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SeeMoreDigital
Legend 5
Legend 5

‎21-09-2017 9:25

Hi @Anonymous User

 

I suggest you try contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

 

Request to @NOWTV-Team Members: Can you guys keep a look-out for this one please?

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