11-09-2017 15:45
Can you tell me why I have been charged for the entetainment package on the 9th September 20 17when I applied the code for the 3 months free on 26th August 2017
13-09-2017 16:41
I bought a couple of boxes from Argos (as they were half price) on 23/8 with the 3mth entertainment pass ... that's on my credit card. They did ask on chat where I got them from, and I passed this onto them.
When I applied the voucher it said it had worked fine and I was paid up till the end of November. I'll be hanging onto the next voucher I use!
I also pointed the online chat at this thread and said it obviously wasn't an isolated incident.
I've been a NowTV customer for years, and been using vouchers from day 1, and this is the 1st time it has happened. I wonder how many other people are affected and have just haven't checked their credit card statements!
13-09-2017 19:01
@Anonymous User wrote:I bought a couple of boxes from Argos (as they were half price) on 23/8 with the 3mth entertainment pass ... that's on my credit card. They did ask on chat where I got them from, and I passed this onto them.
When I applied the voucher it said it had worked fine and I was paid up till the end of November. I'll be hanging onto the next voucher I use!
I also pointed the online chat at this thread and said it obviously wasn't an isolated incident.
Sounds like my situation is fairly similar to your own. In my case I can see on my credit card that I bought the pass in Currys on 15/8, but doesn't really serve as proof of purchase.
The detective in me wouldn't be surprised if this problem is linked to the price increase from £6.99 a month to £7.99 a month - perhaps they've accidently wiped passes?
Anyway, my email correspondence continues...
13-09-2017 18:30
Good luck with that! I signed up for a free 14 day trial for kids tv and have been charged. I spent an hour on live chat, eventually got my refund but they've cancelled my pass immediately. I've only had it for 2 days, bloody con merchants if you ask me!
13-09-2017 17:43
I am currently corresponding my email but I have been given options that I don't understand. I've replied pointing out this is NowTV's fault to rectify and all I want is a refund of my £7.99 and the 3 month pass re-activating to run as it was from 30th August. What's so hard? I gave them the pass code, which they said was unused but I know this is bollux because it had been activated on my account until NowTV decided to delete it and charge me. Why is he customer service so dire?
14-09-2017 18:56
Update: now informed via email that £7.99 refunded to me and a new 3 month pass code supplied. I input the code but it doesn't become active until 30/09/17 so I've had to reply again querying if I am covered now until the pass starts! Not very clear correspondence at all from the Now TV monkeys.
14-09-2017 19:02 - edited 14-09-2017 19:14
Hi @Anonymous User,
If you visit the 'My passes' area of your 'My account' and click in the little orange drop-down arrow within the 'Entertainment' area, what 'Offer ends on' date do you currently see?
Cheers
14-09-2017 23:09 - edited 14-09-2017 23:11
It states 29/12/17 but starting from 30/9/17. There is no mention of the current period 30/08/17 to 29/09/17.
14-09-2017 23:48
Hi @Anonymous User,
Can you take a screen grab of what you're seeing?
15-09-2017 18:16
I am beginning to think that the Now TV customer service staff and moderators of this forum are children who cannot answer a simple query. Netflix is looking promising.
15-09-2017 18:29
Its a point of principle rather than the financial hit which drives me to continue to pursue this. A company should not be able to simply 'forget' the services a customer has paid for, and not attempt fully rectify the problem.
There is a clear issue affecting several customers and the support staff I've spoken to seem unwilling to investigate it further or escalate to someone who can.
@Anonymous User You've done better than me. I've managed to have the £7.99 refunded with no disruption to service (so I'm assuming I'll have the entertainment package until the end of September). I don't feel I'm making any progress getting my other two months restored.