25-02-2016 10:51
When trying to set up a sky account if says my e mail has already got one I do not have a sky account can this be sorted please thank you chris
Solved! Go to Solution.
25-02-2016 11:02 - edited 25-02-2016 11:03
@Anonymous User
Welcome to the forum.
You're getting this message because you've set up a Sky ID in the past with that email address (this doesn't have to be a NOW TV account, it could be you've had Sky TV or Sky Broadband in the past, for example). Because NOW TV also use Sky IDs as logins you can't use the same email address again in a new account.
If you know your Sky ID username and password, follow the steps in this help article to get set up
http://help.nowtv.com/article/Existing-Sky-iD
and if you can't remember the Sky ID username, there's a link in step 2 on that page to retrieve it.
25-02-2016 11:02 - edited 25-02-2016 11:03
@Anonymous User
Welcome to the forum.
You're getting this message because you've set up a Sky ID in the past with that email address (this doesn't have to be a NOW TV account, it could be you've had Sky TV or Sky Broadband in the past, for example). Because NOW TV also use Sky IDs as logins you can't use the same email address again in a new account.
If you know your Sky ID username and password, follow the steps in this help article to get set up
http://help.nowtv.com/article/Existing-Sky-iD
and if you can't remember the Sky ID username, there's a link in step 2 on that page to retrieve it.