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Anonymous User
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Cannot connect

When trying to set up a sky account  if says my e mail has already got one  I do not have a sky account  can this be sorted please  thank you chris

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

You're getting this message because you've set up a Sky ID in the past with that email address (this doesn't have to be a NOW TV account, it could be you've had Sky TV or Sky Broadband in the past, for example). Because NOW TV also use Sky IDs as logins you can't use the same email address again in a new account.

 

If you know your Sky ID username and password, follow the steps in this help article to get set up

 

http://help.nowtv.com/article/Existing-Sky-iD

 

and if you can't remember the Sky ID username, there's a link in step 2 on that page to retrieve it.

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1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

You're getting this message because you've set up a Sky ID in the past with that email address (this doesn't have to be a NOW TV account, it could be you've had Sky TV or Sky Broadband in the past, for example). Because NOW TV also use Sky IDs as logins you can't use the same email address again in a new account.

 

If you know your Sky ID username and password, follow the steps in this help article to get set up

 

http://help.nowtv.com/article/Existing-Sky-iD

 

and if you can't remember the Sky ID username, there's a link in step 2 on that page to retrieve it.