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First Poster
Posts: 1
Registered: ‎13-09-2015

Re: Cancellation


the-nadger wrote:

@paul39

 

Go to My Account/My passes where one can cancel.

Best done from PC or Laptop


Starting.   My. Account.  bUT. Not.  Ordered

First Poster
Posts: 1
Registered: ‎16-04-2014

Re: Cancellation

Bency (25/01/2017, 10:49:01): Thanks for contacting NOW TV, you are talking to Bency. How can I help?
Me (25/01/2017, 10:49:34): I took a free offer movie pass and cancelled the day before it expired, now you are trying to take payment. How do I stop that?
Bency (25/01/2017, 10:50:12): Hi there.
Bency (25/01/2017, 10:50:20): I'll help you with this.
Bency (25/01/2017, 10:50:29): Let me check your account please.
Bency (25/01/2017, 10:52:30): I've cancelled the pass, henceforth you'd not be charged unless you reactivate the pass.
Me (25/01/2017, 10:53:02): Thanks. But I had already cancelled it and if it were not for out-of-date bank details you'd have charged me.
Me (25/01/2017, 10:53:21): The forums are full of people complaining about this. I don't think I will activate again.
Bency (25/01/2017, 10:54:15): I don't find any charges on your account?
Me (25/01/2017, 10:54:47): Correct. Because my credit card has expired. If it had not you would have charged me. Attempted theft.
Me (25/01/2017, 10:55:38): Anyway, thanks for helping.
Bency (25/01/2017, 10:55:40): You've the pass till 2017-01-26 08:28:25
Me (25/01/2017, 10:56:08): I cancelled it on Monday
Bency (25/01/2017, 10:56:20): We would have only taken the payment after the expiry, its just that we get in touch with bank before the expiry.
Me (25/01/2017, 10:56:37): It expired over a year ago
Bency (25/01/2017, 10:57:04): I'm talking the about the pass on your account.
Bency (25/01/2017, 10:57:24): Do you have the cancellation email with you ?
Me (25/01/2017, 10:57:29): The pass was a one month free pass, I cancelled the day before the pass expired.
Me (25/01/2017, 10:57:44): I did not receive a cancellation email. I got the 'sorry to see you go' page though.
Me (25/01/2017, 10:58:05): The credit card attached to my account expired over a year ago.
Bency (25/01/2017, 10:59:29): Okay, the pass was not cancelled, hence we tried to contact bank for the next renewal.
Bency (25/01/2017, 10:59:47): Need not to worry, henceforth you'd not be charged.
Me (25/01/2017, 11:00:27): Right. Well I am glad it is sorted but I should not have had to contact you to do so. Its a problem that you need to fix.
Me (25/01/2017, 11:00:39): Goodbye
Bency (25/01/2017, 11:00:57): Sorry you feel that way.
Bency (25/01/2017, 11:01:01): Have a lovely day.

First Poster
Posts: 1
Registered: ‎30-04-2016

Re: Cancellation

can somebody help with a account that i cancelled months ago but still taking money! WHY?

Highlighted
Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Cancellation

Hi and welcome to the forum @andydgan,

 

After officially cancelling your subscription or subscriptions (by accessing the 'My Passes' area of your 'My Account'), you will have been sent a confirmation email or emails.

 

This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


First Poster
Posts: 1
Registered: ‎03-03-2017

Re: Cancellation

Hi

I cancelled my monthly subscrition 2 months ago, checking my bank statement you are still taking my payments,

I used the process as described on this website.

Can someone please explain why the payments are still going out?

 

regards

 

NOW TV Team
Posts: 502
Registered: ‎07-04-2016

Re: Cancellation

Hi @Ianbec123

 

 

As this relates to an account query you would be best speaking with the live chat team so that they can confirm your details and then help you out with the issue. Live chat is available in the link on the post above.

 

 

CHeers

Eddie

Eddie-M
Now TV Team Member Smiley Happy


First Poster
Posts: 1
Registered: ‎07-05-2017

Re: Cancellation

why are you guys making it so hard to quit?

 

your online tv is ###### and making it hard to quit and get rid of you makes you even worse

 

you're like crack cocaine

Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Cancellation

[ Edited ]

Dantheman3 wrote:

why are you guys making it so hard to quit?


Hi and welcome to the forum @Dantheman3,

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

Cancellations.PNG

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) and free-trials, run for their full duration, even if they are officially cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not officially cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you can submit your voucher pass whenever the green 'Apply a voucher' link becomes visible (via the 'My passes' area of your account). The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a 'Payment PIN' code on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done officially and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them)!

• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


First Poster
Posts: 1
Registered: ‎17-06-2017

Re: Cancellation

Me too. I want to cancel entairtainment from PC but whe I log into my account the button that shows is BUY!!!!

 

Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Cancellation


maurogala wrote:

Me too. I want to cancel entairtainment from PC but whe I log into my account the button that shows is BUY!!!!


Hi @maurogala,

 

...And when you access your 'View my bills' is your 'Order History' listed and have the correct dates?

 

If it's not, it means you're not logged into your 'active' NOW TV account...

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •