Can't get my 5 month entertainment pass to work

[Anonymous User]

I have less than 3 weeks left on my entertainment pass so i thought i'd extend it with a 5 months pass but every time i enter the code correctly it keeps saying we don't recognize that voucher try entering it again. Not sure why. Do i have to wait for my other pass to finish or could it be a faulty code?  

[Anonymous User · Accepted solution]

@Anonymous User you can enter it now, but the codes can be tricky to read. Enter them all in uppercase and take care with "I" as it could be an uppercase i or the number 1. Also 5 and S and 0 and O.
If you are still stuck visit
http://help.nowtv.com/article/Code-not-valid
and from there you can Contact NOW TV on Live Chat and they should be able to confirm the correct code (although wait until tomorrow there is a huge issue with Sky Sports which means it'll take ages to speak to them).

[SeeMoreDigital]

---

@Anonymous User wrote:

Do i have to wait for my other pass to finish or could it be a faulty code?  

---

You can apply your new code within a month of the expiry date of the existing card...

Sfficed to say, the NOW TV voucher codes are (highly) case sensitive. Often it can be easy to make a mistake..... Which happens more often than you'd think