Hi @Anonymous User account matters are not dealt with in the open forum. You will need to pop on to chat. please contact Now chat via this link
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they are open 8 - midnight
There are various reasons charges can arise- voucher code didn't apply correctly for example, another I have seen is people have a code for entertainment but also accessed the free movies trial. You can check exactly what you have been charged for by clicking my account at the top then view my bills.
If you contact chat they can help with applying/reapplying the voucher and sorting any due refund.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
