20-03-2017 20:31
Hi all, No idea why but I have started to get audio description on Sky channels. Is there anyway to disable it?
20-03-2017 21:22 - edited 20-03-2017 21:29
@SeeMoreDigital wrote:
@Anonymous User wrote:
...Don't know if it's coincidence but a small box has appeared on the left hand corner of my screen since the audio problems beganYeah... What is that? It's not visible on my Virgin box...
If you're talking about the rectangle on the bottom left-hand side of the screen. That is the sign that sky uses to help it identify that people are accessing their channels legitimately and that they are watching an IP stream. That's rectangle site is also used on sports channels. It's nothing to worry about.
I'm not actually getting audio description problems at the moment, not on sky one or sky living I haven't tested the other channels yet. I'm using a NowTV smart box by the way
@SeeMoreDigital @Anonymous User
20-03-2017 21:07
Hi all, same problem on apple tv on sky 1 and sky atlantic
20-03-2017 21:20
Same thing happening on my Apple TV App on Sky Atlantic.
20-03-2017 21:24
20-03-2017 21:40
I've spoken to technical support, the box doesn't support Audi description but due to the latest update it's messed up that's why we're hearing audio description and there's nothing you can do to turn it off, the support team are working to remove the update.
20-03-2017 22:08
i also have the audio description issue and the little white box on lhs and the poor stream quality continues to be a problem on entertainment and sport channels,which only started today,i wonder if its all related?
20-03-2017 22:17
I'm also having this problem
Was looking forward to the new season of Shades of Blue, will have to wait until this issue is sorted now
20-03-2017 22:21
I'm also having this problem
Was looking forward to the new season of Shades of Blue, will have to wait until the problem is fixed now