20-03-2017 09:22 - edited 20-03-2017 09:29
...Don't know if it's coincidence but a small box has appeared on the left hand corner of my screen since the audio problems began
Yeah... What is that? It's not visible on my Virgin box...
If you're talking about the rectangle on the bottom left-hand side of the screen. That is the sign that sky uses to help it identify that people are accessing their channels legitimately and that they are watching an IP stream. That's rectangle site is also used on sports channels. It's nothing to worry about.
I'm not actually getting audio description problems at the moment, not on sky one or sky living I haven't tested the other channels yet. I'm using a NowTV smart box by the way
I've spoken to technical support, the box doesn't support Audi description but due to the latest update it's messed up that's why we're hearing audio description and there's nothing you can do to turn it off, the support team are working to remove the update.
i also have the audio description issue and the little white box on lhs and the poor stream quality continues to be a problem on entertainment and sport channels,which only started today,i wonder if its all related?